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Privacy Policy

Website Privacy Policy

Last Updated: April 30, 2025

This is the Privacy Policy of Ideal Tridon and its subsidiaries and affiliates (together, “Company” or “we” or “us”). This Privacy Policy applies to our collection and use of personal information through this website and any related websites, applications, tools, or platforms (together, the “Site”), as well as through any other means where a link or reference to this Privacy Notice is provided at the time of collection.

This Privacy Policy (“Privacy Policy”) describes how we use and disclose the personal information we collect from you or someone you authorize to provide information on your behalf when you use this Site and all related digital products and online services that we own or operate and that link to this Privacy Policy (collectively, the "Services"). For purposes of this Privacy Policy, Personal Information means all information in any form or media that identifies, could be used to identify or is otherwise related to an individual person, device, or household. Your visit to the Site is subject to this Privacy Policy, which is incorporated into our Terms of Use.

By visiting the Site, you agree to this Privacy Policy, which may be updated by us at any time with notice. You should review this Privacy Policy carefully. If you do not understand or agree with it, you may not access or use the Site. By accessing and using the Site, you confirm that you understand and agree with the provisions of this Privacy Policy. Please note that if you do not provide certain Personal Information to us when requested, we may not be able to provide you with access to all areas of the Site and associated Services.

  • The Information We Collect About You

    Over the preceding twelve (12) months, we may have collected the categories of Personal Information listed below about you in connection with you access and/or use of the Site.

    • Information You Voluntarily Provide to Us:

      • Identifiers and Verification Information. To help us provide the Services, as well as respond to data access and/or deletion requests, as required by applicable laws, we may collect identity verification information from you, such as images of your government issued ID, passport, national ID card, or driver’s license, as permitted by applicable laws, or other authentication information.

      • Communications Data. We may collect Personal Information that you provide when you contact us for any reason, such as to express an interest in obtaining additional information about our Services, direct questions or concerns about our services to us, use a “Contact Us” form or similar features, sign up for our emails or attend an event, or download certain content.

      • Employment Information. We may collect Personal Information you provide including job title, company name, work phone number, and work email address.

      • Characteristics of protected classifications under California or federal law and related identity data. We may collect information submitted as part of completing online forms on the Site (including, but not limited to, name, age, date of birth, address, gender, nationality, citizenship and contact information).

    • Information from Third Parties.

      • Reputation & Background Check Data. We may collect Personal Information from you and from third parties in connection with performing diligence on job applicants, service providers, and business partners. This data may include contact details, information concerning business practices, creditworthiness, reputation and business history, and job titles or roles.

    • Information Collected Automatically Through the Site, Including Website Data. When you navigate the Site, we and our vendors may collect usage information through a variety of technical methods, including Cookies and Web Beacons, and other technologies (collectively, “Data Collection Technologies”). For more information about how we use Data Collection Technologies, please see the section titled “Data Collection Technologies” below. To learn how to exercise your choices about Data Collection Technologies, please see the section titled “Your Rights.” We may collect and process Personal Information about you when you browse or use certain functions on the Site, which may include:

      • Information collected by Cookies. Our Site may use cookies, which are small text files containing a string of alphanumeric characters) owned by third parties like Google. When you use the Site, these third parties may send one or more Cookies to your computer or mobile device and collect information about the services that you use and how you use them, which may include device-specific information, your navigation throughout the Site, and other technical and browsing preferences including your location and entry point to the Site. We may use both Session Cookies and Persistent Cookies: a Session Cookie disappears after you close your browser; a Persistent Cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent Cookies can be removed. Please review your web browser’s “Help” file to learn the proper way to modify your Cookie settings.

      • Technical Information. Technical information that we may automatically receive and record from your computer, web browser and/or mobile device, including your IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Site. This includes information about how you use and navigate the Site, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with the Site. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals.

      As described further below, the categories of Personal Information listed above are collected, used, retained, and shared by us and designated third parties only as necessary and proportionate to achieve the purposes disclosed to you in this Privacy Policy or otherwise disclosed at or before the time of collection. We will not retain each category of your Personal Information for longer than is reasonably necessary for each disclosed purpose.

    • Do Not Track. Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals via your browser settings to express your preferences regarding online tracking. Due to the lack of any standard for how do-not-track should work on commercial websites, we do not currently respond to such signals.

  • Data Collection Technologies

    We may use cookies and other Data Collection Technologies (e.g., session and persistent cookies, flash cookies, web beacons), and electronically gather information about the technology you use to access the Site and the areas of the Site you visit. We passively collect this information for operational purposes such as evaluating, updating and improving the Site. Cookies help us in many ways to make your visit to our websites more enjoyable and meaningful to you. Cookies are text information files that your web browser places on your computer when you visit a website. We may use such "cookie" technology to obtain information from you as an online visitor. As an example, this might entail recognizing several web page requests coming from the same computer and therefore the same visitor.

    Depending on their function and purpose, Cookies and Data Collection Technologies can be divided into four categories: essential cookies and apps, statistic cookies and apps, functional cookies and personalization cookies and apps.

    • Essential Cookies. These cookies and apps are necessary to enable you to navigate the website and use its functions, for example to set your data protection preferences, to log in or to fill in forms. Without these cookies and apps, the services you request via the website cannot be provided properly. Unconditional cookies and apps do not require the consent of the user under applicable law. You can, however, configure your web browser to block even essential cookies and apps, but then you may not be able to use the website in the intended manner.

    • Statistic cookies. These cookies and apps collect information about the use of the website, such as which pages are most frequently visited and how visitors move around the website. They are intended to help us improve the usability of the website and thus the user experience. Other information collected with performance cookies and apps may include: Internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed. The data collected during the use of performance cookies and apps is aggregated and cannot usually be assigned to a specific natural person.

    • Functional cookies. These cookies and apps enable a website to store a user's input or selection (such as username, language or geographical region in which you are located) and to offer the user improved, more personalized functions. They are also used to enable requested functions such as the playing of videos.

    • Personalization cookies. Personalization (marketing) cookies and apps (also called targeting or advertising cookies and apps) are used to display advertisements on third-party websites that are more relevant to the user and his interests. They are also used to limit the frequency with which an ad appears and to measure and control the effectiveness of advertising campaigns.

    If you communicate with us via live chat or SMS, your conversation may be recorded and retained for quality assurance, training, and compliance purposes.

  • How We Use Your Information

    Over the preceding twelve (12) months, we may have used your Personal Information for the following business purposes:

    • To operate, maintain, enhance, and provide all of the features of the Site;

    • To personalize the Site, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Site;

    • To understand and analyze the usages trends and preferences of our users, to analyze and report on the Site’s traffic, marketing and usage trends, to improve the Site, and to create new features and functionality;

    • For ongoing review and improvement of the information, content and services provided on the Site to ensure it is user friendly;

    • To conduct analysis required to detect malicious data and understand how this may affect your IT system;

    • For in-depth threat analysis, to prevent any potential disruptions such as cyber-attacks, and for statistical monitoring and analysis of current attacks on devices and systems for the on-going adaption of the solutions provided to secure systems and devices against current attacks;

    • To provide you with the products and services for which you subscribe, and to allow you to use and access functionality provided by the Site;

    • To provide you with marketing communications and inform you about news and information relating to our business and services, including new product launches, product updates and general business news (generally, you can opt-out of receiving promotional communications through links provided in the messages or by contacting us directly using the contact information provided below in Section 9);

    • To understand your needs and interests and respond to inquiries, and/or other requests or questions;

    • To detect, investigate and prevent fraud and other crimes or malpractice, and to improve fraud detection and information security;

    • For the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), and to obtain legal advice or to establish, exercise or defend legal rights;

    • To confirm and verify your identity and to conduct due diligence;

      For the management and administration of our business, and to comply with our contractual obligations; and

    • For purposes otherwise set out in this Policy.

    In addition to the purposes set forth above, we may use your information for any other purposes disclosed to you at the time of collection or that you have previously authorized. We may combine, aggregate, or anonymize any of the information we collect from you with other information we collect from or about you from another source. We may also use information that does not personally identify you for any purpose, except where we are required to do otherwise under applicable laws.

    To the extent we collect any sensitive categories of Personal Information about you, including, for example, certain financial, health, and/or geolocation information, we will limit use of such information to that which is necessary to perform services or provide goods reasonably expected. To the extent you have any questions or concerns regarding our collection and use of sensitive categories of Personal Information, please contact us by using the information found at the end of the Privacy Policy.

  • When We Disclose Information

    We do not sell or otherwise disclose Personal Information in exchange for monetary of other valuable benefit. We do not share Personal Information with other people or nonaffiliated companies except when we have your permission, as required by law, and/or under the following circumstances:

    • We work with third party service providers to provide website development, hosting, data storage, maintenance, and other services for us. To the extent it is necessary for these third-party service providers to complete their contractual obligations to us, these third parties may have access to or process information about you. Our third party service providers do not have any independent right to use or share such information outside of their relationship with us.

    • We partner with certain third parties to collect information regarding your use of our products and services to improve the maintenance and support we are able to provide you for our products and services. These third parties may also engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access Cookies on your computer or other device. Even if you do not click on these plug-ins, they may collect information about you, such as your IP address, the pages that you view, and the actions you complete. If you prefer to prevent third parties from setting and accessing Cookies on your computer, you may set your browser to block Cookies. Please note that certain aspects of our Site may network correctly if you block Cookies. Any third-party plugins and components are governed by the privacy policy of the company providing them (and not this Policy), so we advise you to read their privacy statements.

    • In some cases, in order to provide the Site and the Services, we provide information about you to trusted partners who work on behalf of or with us under confidentiality agreements. Our partners do not have any independent right to use or share such information outside of their relationship with us.

    • We may partner with third parties to manage our advertising on other websites. Our third party partners may use tracking technologies to gather information about your activities on our Site and other websites to provide you with advertising based on your browsing activities and interests.

    • We may share information about you in response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

    • We may share information about you if we have a good faith belief that it is necessary to do so in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

    • We may transfer or assign information about you if we are acquired by or merged with another company, or in the unlikely event of bankruptcy.

  • Your Rights

    Your preferences about how we use your information are important to us and, when possible, we aim to honor them. Depending on the jurisdiction in which you reside, you may have legal rights in relation to your Personal Information. These rights may allow you request that we tack certain action with respect to your information, including, for example, amending, deleting, or updating you information. If you have any questions regarding your options with respect to your personal information or this Privacy Policy, you can contact us for further information by using the details at the end of this Privacy Policy. You have a number of options to manage or limit how we and our vendors use Cookies and other Data Collection Technologies. You may be able to disable cookies or choose the types of cookies you wish to allow. Please refer to your browser settings. Although most browsers and devices accept Cookies and other Data Collection Technologies by default, their settings usually allow you to clear or decline Cookies. If you disable Cookies, some of the features of our Site may not function properly.

    • To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

    • We may use vendors to serve advertisements on our behalf across the Internet. These advertising vendors may collect (using Data Collection Technologies) information about your visits to and interactions with our Services. In addition, our vendors may also use the information about your visits to other websites to target advertisements for any products and services available from us. If you would like more information about this practice, please visit the Network Advertising Initiative (“NAI”) at http://optout.networkadvertising.org/#!/.

    • We use MS Clarity to better understand our users’ needs and to optimize this service and experience. MS Clarity is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. MS Clarity uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. MS Clarity stores this information on our behalf in a pseudonymized user profile. MS Clarity is contractually prohibited from selling any of the data collected on our behalf. For further details, please see the ‘Data Privacy and Security’ page on MS Clarity’s support site.

    • Check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.

  • California Privacy Rights

    If you are a California resident, you may have the right to request certain information from us regarding the manner in which we share with third parties' certain categories of information that identifies you. We do not share Personal Information with third parties for those third parties’ own direct marketing purposes.

    The California Consumer Protection Act (“CCPA”) provides California residents with certain rights that are in addition to the rights set out in Section 5 above (if you are a California resident, Personal Information will include the full definition of “Personal Information” under the CCPA”).

    • The right to request, up to twice in a twelve month period, your Personal Information in a format that is portable and, to the extent technically feasible, in a readily useable format that will allow you to transmit it to another entity.

    • The right to request that we delete your Personal Information, except in circumstances where we are legally entitled to retain Personal Information regardless of any such request.

    • The right to opt out of any sale of your Personal Information to any third party, without experiencing any discrimination, as defined under the law, because of your exercise of this right. Note that we do not sell Personal Information to third parties.

    • The right to request that we correct inaccurate and/or outdated Personal information that we maintain about you.

    If you contact us for information about, or to exercise, any of your rights with respect to your Personal Information, we will not discriminate against you or otherwise deny you access to the Site or Services.

    In addition, Cal. Civ. Code § 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

    If you are a California resident and you wish to exercise any of the rights enumerated in this section, you may contact us at (800) 251-3220 or by e-mail at [email protected].

  • How We Protect and Retain Your Information

    We use certain physical, managerial, and technical safeguards that are designed to protect the integrity and security of your information. We cannot, however, ensure or warrant the security of any information you transmit to us through the Site and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Although we may allow you to adjust your privacy settings to limit access to your information, no security measures are perfect or impenetrable. We cannot control the actions of other users or other third parties with whom you may choose to share your information. Therefore, we cannot and do not guarantee that information you post through the Site or Services will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

    We only store your information for as long as may be needed to provide services to you, with the exception of information that we may need to store for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for records management purposes. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods. Even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information.

  • Children's Information

    The Services are not designed for, not intended to attract, or directed toward children under the age of eighteen. We does not knowingly collect Personal Information from users under the age of eighteen without prior consent of a parent or guardian. If a parent or guardian becomes aware that his or her child has directly provided us with Personal Information, please contact us using the information at the bottom of this Privacy Policy.

  • International Visitors

    This Site is controlled and operated in the United States. If you choose to access the Site from outside the United States, you acknowledge that you will be transferring your information, including Personal Information, outside of those regions to the United States for storage and processing, as necessary to provide to you the Site and Services. If you are a European visitor, we encourage you to instead visit our website tridoneurope.com .

  • Our Contact Information

    If you have any questions or comments about this Privacy Policy or our practices in relation to your Personal Information, you can email us at [email protected] or write to us at Attn: Privacy Policy; [email protected] or [email protected]. You may direct mail: Chief Information Officer, ATTN: Privacy Concerns, 8100 Tridon Dr, Smyrna, TN. 37167

Updated: April 2025

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